Continuing Education
(1) One Hour Anti-Fraud Training - California
Our two California courses covering ethics includes this new training requirement. At this time y...
Continuing Education - What courses do you offer?
We have combo's and packages of Continuing Education courses andindividual courses to fulfill all...
Reporting CE to DOI
We report to the Department of Insurance every night. You must complete a course prior to hours b...
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Continuing Education
Continuing Education - What courses do you offer?
Reporting CE to DOI
(1) One Hour Anti-Fraud Training - California
General Insurance
How can I check my California license status?
You can check your California license status here: https://cdicloud.insurance.ca.gov/calClick Lic...
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General Insurance
How can I check my California license status?
Payment Options
Is it secure to send my credit card and personal information thru this site?
We utilize the most secure technology available, SSL (Secure Socket Layer). SSL (Secure Sockets L...
What is the refund policy?
Please see: https://prelicensetraining.com/page/terms-conditions
What methods of payment are accepted?
You may pay with any major credit card or with a bank/debit card that has a credit card logo on i...
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Payment Options
What is the refund policy?
What methods of payment are accepted?
Is it secure to send my credit card and personal information thru this site?
Prelicense Training
(1) One Hour Anti-Fraud Training - California
California Prelicense training 52 hour courses and the Code and Ethics course also include this n...
Can I just buy the hard copy book, read it and receive my certificate of completion?
Purchasing and reading the book does not satisfy the Department of Insurance required hours to re...
Do I have to complete the entire course in one sitting?
No. Our Online courses can be taken at your convenience, you can log on and off whenever you wish...
Do I need any type of approval or company sponsorship before taking this course?
No approval or sponsorship is required. You may take the course without knowing what company you ...
Do I receive a hard copy book with these courses?
Not by default. You will have access to a virtual book online for 90 days (check course details a...
Does the certificate of completion have an expiration date?
Yes, the certificates will expire 3 years from the date of your course completion. If you do not ...
I thought the DOI did not allow online courses? How do I know this course is approved by the DOI?
A new law went into effect Jan. 1st 2007 that allows online courses for the required insurance pr...
If I had a CA insurance license before but let it expire, do I have to take this course again?
If your license and certificate of completion have both expired you will need to take the course ...
If I have an out of state license, do I have to take this course to get a California license?
You must check with the CA Department of Insurance to verify how many required hours you will nee...
May I go forward and backward at any time during the course?
You may go backward at any time for review purposes. You may move forward in order of the course ...
May I print the virtual book or any part of the online material?
No. For security and copyright reasons, we do not allow printing or copying of our copyrighted ma...
May I take more than one course at a time?
Yes. You may register and complete multiple courses at one time but you can only log into one cou...
May I take my state exam online?
Yes. PSI Exams offers remote and in-person test taking for the state exam now. In the past you co...
Starting on April 2, 2018, Fingerprint Fee Increase:
New Fingerprint Fees Effective May 1, 2018, the fingerprint rolling fee will increase from $9.30 ...
Statutory Limits on Taking Insurance License Examinations
Background Governor Brown signed Assembly Bill (AB) 2884 (Chapter 304, Statutes of 2016) on Septe...
What are the state exams like? What do I need to score in order to pass?
The California State exam for 52 and 40 hour courses contain 150 multiple choice questions. For L...
What do I need to do with the certificate of completion?
Once you complete the course you can print your own certificate for free. After printing your cer...
What do I receive as proof that I completed the course and how do I schedule an exam?
You will be able to print out your own Certificate of Completion once the course is completed. We...
What if I lose my certificate and need a replacement?
At the end of the course you will be able to print your own certificate of completion for FREE. Y...
What if I need to receive my certificate as soon as possible?
As soon as you finish the course you will be able to print out your own certificate of completion...
What is a Personal Coach?
Personal Coaching is under development right now, please check back at a later date for more info...
What is my California ID when applying for a license?
Effective November 13, 2012 the California Department of Insurance (CDI) now requires California ...
What is the difference between 52 hours and 40 hours?
The 12 hour difference is the California Code and Ethics portion. You are only required to comple...
What is the difference between the Online Training System and the StudyHall?
The Online Training System is the training course required by the California Department of Insura...
What is the Guarantee to Pass the First Time policy?
We feel so confident you will pass the first time after using our online training system and our ...
What is the length of this online course?
The course will either be 52, 40, 20, or 12 hours depending on your license needs.
What type of California insurance license can I get through these courses?
Please refer to this page for a comprehensive listing of courses being offered.
When can I begin the course and how long do I have to finish it?
You may begin immediately after filling out your registration online and completing the purchase ...
When will I receive my certificate of completion?
At the end of the course (and when you satisfy D.O.I. state time requirements) you will be able t...
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Prelicense Training
What are the state exams like? What do I need to score in order to pass?
If I had a CA insurance license before but let it expire, do I have to take this course again?
Statutory Limits on Taking Insurance License Examinations
Starting on April 2, 2018, Fingerprint Fee Increase:
I thought the DOI did not allow online courses? How do I know this course is approved by the DOI?
StudyHall
StudyHall - What courses do you offer?
Please see our StudyHall page to view a comprehensive list of courses we provide.
What are Flashcards?
In StudyHall you may take an exam in Flashcard mode instead of the standard multiple choice. The ...
What is StudyHall?
PreLicenseTraining.com's StudyHall prepares students for the state insurance license exam, which ...
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StudyHall
StudyHall - What courses do you offer?
What is StudyHall?
What are Flashcards?
Technical Issues
Can I take the course from various locations and computers? What about out of state?
The courses are available to you from any computer or mobile device that has Internet access and ...
Do I need an active internet connection to use the phone/tablet app?
The website was redesigned to be usable and accessible from any device so an app is no longer req...
Do I need to have sound on my computer to take these classes?
No, sound is not required for prelicense training. The beginning tutorial and introduction explai...
How can I skip to a different part of a video?
Click play to start the video, once the intro video has played and it starts playing the video yo...
How do I clear my browser's cache?
Sometimes you may need to clear your browser's cache to force new information to be downloaded fr...
How do I get a username or password? What do I use it for?
You can get a username and password by signing up for an account on the website. You may signup f...
How fast does my internet need to be to take this course?
You are not required to have a high speed internet connection. Depending on your speed you may ha...
I lost my password/I cannot login.
You can make a forgot password request HERE. What this will do is send you an email with a unique...
Website Software Requirements
Our website and training system does not require any special software. In order to view our conte...
What browsers are supported?
Have you tried another browser? Our website was designed to work with all mainstream browsers. Pl...
What happens if I get disconnected from the Internet?
If you get disconnected from the Internet for more then 1 minute you should logout of your accoun...
What happens if I have technical difficulties or the system malfunctions during the course?
If you experience any problems while taking the course, then please call 1-800-780-2113 or e-mail...
What if my video is cutting in and out or poor quality?
Please remember that our video is downloading over the internet and will only be as good as the s...
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Technical Issues
What browsers are supported?
How can I skip to a different part of a video?
How fast does my internet need to be to take this course?
Can I take the course from various locations and computers? What about out of state?
Website Software Requirements
Video Cram Course
Video Cram - What courses do you offer?
Please see our Video Cram Course page to view a comprehensive list of courses we provide.
What is Video Cram Course?
Why Choose Virtual Video Cram Course? Participate in the cram from the comfort of your computer....
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Video Cram Course
Video Cram - What courses do you offer?
What is Video Cram Course?